At AVILLAFRANCISKA, we take great care to ensure that your order is delivered safely, beautifully packaged, and in a timely manner.
All orders are dispatched with GLS (DK) and UPS (EU)
All packages include a tracking number, allowing you to trace your shipment.
When your order is dispatched, you will receive an email containing the tracking number. Please check your junk or spam folder if you don’t see the email.
SHIPPING RATES
DENMARK
GLS – Service Point: DKK 39
GLS - Home Delivery: DKK 59
EU
UPS – Standard Parcel Shop Delivery: DKK 90 / EUR 12
WORLD
Soon we will also ship to the World.
Meanwhile pls. contact us at hello@avillafranciska.com if you live outside Denmark and EU, and we will arrange a custom shipment for you.
EXPECTED DELIVERY TIMES
DENMARK
3–5 weekdays
EU
3–7 weekdays
TAXES AND DUTIES
For shipments outside the EU, please note:
Taxes and duties may apply and are the responsibility of the recipient.
Familiarize yourself with the destination country’s import regulations, including applicable taxes, prohibited items,
and documentation requirements.
CUSTOMS DECLARATIONS
When shipping outside the EU, you must complete a customs declaration form. This form includes details about the shipment’s contents, value, and purpose. Providing accurate and complete information is essential for smooth customs clearance.
TAX AND DUTY CALCULATIONS
These charges are based on the declared value, item type, and the destination country's rates.
Customs authorities may require payment of these charges before delivery.
RETURNS
You are welcome to return your order within 14 days of receiving your item(s).
All returns must meet the following conditions:
• Items are unused and unwashed
• Items are returned in original packaging and condition
Customers in Denmark can purchase shipping labels through our Return Portal.
To initiate a return for other countries, please contact: hello@avillafranciska.com
PLEASE NOTE:
• Return shipping costs are not covered by AVILLAFRANCISKA unless the item was received in error or damaged.
• Refunds will be issued once the return has been received and inspected.